Shipping policy

 

Thank you for shopping with Pinn. We are committed to delivering your order quickly and reliably. Orders are typically processed within 1–2 business days, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information. Standard shipping within the U.S. generally takes 3–7 business days. Expedited and overnight options are available at checkout, and delivery times may vary based on your selected method. Shipping rates are calculated during checkout and depend on your location and order size. We offer free standard shipping on all domestic orders over $[insert amount].

Pinn ships to all 50 U.S. states, U.S. territories, APO/FPO addresses, and select international destinations. For international orders, shipping fees and delivery times vary by country. Please note that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

While we strive to ensure timely delivery, delays may occur due to high order volume, weather conditions, or carrier-related issues. If your order is delayed or tracking has not updated for several days, please reach out to us. If you receive a damaged or incorrect item, contact us within 7 days of delivery so we can assist you with a replacement, refund, or store credit.

For any shipping-related inquiries, you can contact us at 412-292-1474 Our team is available Monday through Friday, 9 AM to 5 PM EST.